Order and payment
On receipt of your order, you will receive an invoice. Any bank costs are at your expense. As soon as your payment is received, we try to send you the ordered copy/copies within a few days. You will receive a confirmation by e-mail, containing the Track & Trace code of PostNL.
The shipping costs are at the expense of the buyer and are equal to the costs PostNL charges plus € 3,- packaging and administrative costs. Donaas Projecten is not responsible for items damaged or lost during shipping.
Return / Refund Policy
A copy of the book may be returned within 14 days, on the following conditions:
- the book is undamaged;
- before you return a book, you send an e-mail to firstname.lastname@example.org announcing the return and describing the reason of return;
- you send the Track & Trace code of the postal company to email@example.com;
- the shipping costs are at the expense of the buyer.
In case the book arrives undamaged, the payment will be refunded.